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HELP / FAQ

Frequently Asked Questions

Thank you for visiting the BBBA store – we hope you found exactly what you’re looking for. And you keep coming back for more. But if you need a bit of help, here are some Frequently Asked Questions to help you on your way.

Making a Purchase

Why Aren’t these Books Available on Audible.com?
Scott has an agreement with the publishers of each of the audiobook titles sold in the store which makes them exclusive to BBBA. We are exploring future partnership options with several distribution partners, but for now the audiobooks are only available here.

Do You Offer Refunds and/or Exchanges?
If you’re unhappy with your download order and notify us within 24 hours, we will refund your full purchase price via your original payment method. Unfortunately, we can’t offer refunds after the 24 hour period because it’s impossible to return the download. If you experience technical issues with your download, please contact the HelpDesk at help@brickbybrickaudiobooks.com and we’ll provide you with alternate audio files.

If you purchased a CD audiobook and discover one or more of the discs to be faulty, we will exchange them at no cost to you. We do not offer refunds for MP3 CD audiobooks.

Why Are the Audiobooks More Expensive than Audible?
Unlike Audible and the other big guys, Brick By Brick Audiobooks is a small shop with a handful of dedicated employees. We are constantly working to keep prices down, including offering discounts for loyal customers and seasonal promotions. Be watching for our newsletter for more info and if you’d like to signup to receive the newsletter, send an email to news@brickbybrickaudiobooks.com.

How Do I Access/Download Previous BBBA Orders?
Due to the BBBA webstore upgrade, access to previous digital orders needs to be requested through the HelpDesk – send an email to help@brickbybrickaudiobooks.com providing your full name, email used to place the order and approximate date the order was placed and we’ll research the purchase. If the information provided matches our records, we will issue you a new link and password to re-download your audiobook/s.   If you have your original confirmation email, please copy and paste that into your request email to help speed up the research process. Requests for access to any orders placed prior to 2010 will need to include the original confirmation email as proof of purchase, sorry no exceptions.

Downloading the Books

What’s a Zip File?
Due to the extremely large size, the audio files must be compressed in order to be downloaded. Once the zip folder has been downloaded, you will need a program like iZip (for Mac) or ZiPeg (for Windows) to unzip the files. Both iZip and ZiPeg are free downloads and easy to use. Just open the audio folder with the program and save the audio files to your target location.

I’ve Unzipped My Files, Now What?
In order to listen to the audio files, they need to be imported into a music player program like iTunes or Windows Media Player – there are many free programs available online to choose from. To import the audiobook into iTunes, open the program and then double-click on the folder where you saved the downloaded files. iTunes should immediately begin importing the files into your library. For easy listening, create a playlist and drag the files into the playlist.

But I Want to Listen to the Audiobook on My Phone (or Tablet)…
For iPhone/iPod users, the process of adding the audiobook to your phone is actually pretty easy. Connect your device to your computer and perform a sync with iTunes (audio files must be imported into iTunes first). If you created a dedicated playlist, select that playlist to sync. If not, you will need to select the specific files to be sync’d to your device.

For Android users, things are a bit trickier as you will need to copy the audio files into the Media folder on your device. You do this by connecting the charging cable to your computer, select Transfer Files when prompted on your device after connecting, and then dragging the files from the download/saved location on your computer to your device media folder. If you use a memory card with your device, it’s a good idea to copy the files to the memory card instead of the internal memory so you don’t run out of internal storage space. If you’re an iTunes user, the DoubleTwist app is a great option for Android users – after downloading the program to your computer, you can sync it with your iTunes library and then select the items you want to sync with your phone.

But Why Don’t the Files Just Download to My Phone/Tablet Like Audible?
It’s hard to compete with the big guys… Audible has created a proprietary app that downloads the audio files from their servers to play directly on your device. And that app probably cost buckets of cash and many moons to develop. We are currently researching app options for the BBBA titles, but for now things are still running on analog. Hey, it may take a bit more time to manage, but the BBBA titles are worth the wait!

I Still Can’t Get My Audiobook to Play!
Although it’s hard to troubleshoot your issue via email, we are happy to try and help. Just send us an email to help@brickbybrickaudiobooks.com and provide the following information: Mac or Windows, Operating System, Music Program your trying to use and any other pertinent details. Please allow 2-3 business days for a reply, although we try to get back to you sooner.
 

I Bought an MP3 CD Audiobook

Can I Play These Discs in My Car?
Some cars come equipped with stereos that play MP3 discs, but not in every case. Due to the large size of the audio files and the audiobook play time, if we produced regular music CDs (like what you find in the library), each book would consist of 40+ discs. That just isn’t cost effective for us or for our customers. Like the download versions, each disc needs to be imported into a music program and then sync’d with your device for use in the car.

 As many cars are now coming equipped with USB auxiliary options, you can try copying the files from your MP3 discs to a compatible flash drive.

Do You Ship CD Audiobooks Internationally?
Yes. The store should calculate shipping options to your home country – if you still require assistance, send us an email to help@brickbybrickaudiobooks.com.

How to Reach Scott

I Want to Send Scott a Note to Say Hi…
Scott loves to hear from folks like you, although he doesn’t have time to personally reply to each message. You can send your greeting to Scott here: kudosscottbrick@gmail.com.

Can I Get An Autograph?
Of course! Send us the details at kudosscottbrick@gmail.com.

 

The BBBA Library

How Often Do You Add New Titles to the Store?
We had a bit of a gap in releasing new titles, but the addition of The Second Chronicles of Thomas Covenant should make up for the delay! The first two books, The Wounded Land and The One Tree, are available now for download. The third book, The White Gold Wielder will be available for download on December 12016.  MP3 CD audiobooks for the entire Second Chronicles trilogy will also be available December 12016.

Will You Be Releasing Any Other Books By Stephen R Donaldson?
Scott is currently in negotiations with SRD and his publisher to gain the rights to record an array of other titles. Keep checking back for more info.

I Want to Send a BBBA Audiobook as a Gift…
Hey, that’s so nice of you! Click the Add a Note to Your Order link during the checkout process and alert us of the gift (make sure to include the person’s first name). For download orders, we’ll send you the download link and a greeting for you to pass along. For CD orders, make sure to enter the gift recipient’s shipping info and we’ll include a note in the package.